Returns and Delivery

DELIVERY SERVICE

We use our own vans to deliver from Cornwall to Avon and Dorset, other areas outside of this will be sent via a carrier network.  

SWS have a UK based distribution centre in Newton Abbot for national despatch through our carefully selected courier network, from extensive stock holdings.

Please see below for prices and carriage paid values.

Timed services are also available, please contact our sales team for prices.

Area Carriage Price Carriage Paid
Mainland England £8.95 £100.00
Scotland £14.95 £250.00
Northern Ireland £14.95 £250.00
Southern Ireland £24.95 £250.00
Offshore UK Islands 
(Channel Islands/Scilly Islands/Isle of Man/Isle of Wight/Jersey) 
£19.95 £250.00
Europe £34.95 £500.00

CUSTOMER COLLECTION

Goods can be collected from our trade collection point in Newton Abbot, Devon. 

Placing an order for collection is as simple as 123...

  1. Place an order over the phone, via email or on our website. 
    (All non account customers will need to pay at the point of order, as there’s no ability to take payment at the collection point.  If you’ve got a challenging order we’re still happy to meet face to face at our offices - just book an appointment!)
  2. We’ll pick all stock Items within an hour and send you a text to let you know when its ready.
    (All collection orders are fast tracked through the warehouse to ensure you get a speedy service.  We’ll ask you for your mobile number when we process your order.)
  3. Collect your order from our new collection point.
    (Collection point is open 7AM - 5PM, Monday to Friday.  Our collection address is: Marsh House, Brunel Road, Newton Abbot, TQ12 4PB)

Returns

Should you want to return any items then please email info@sws-eu.com with the reason for return and we will send a returns label and instructions for returning goods. Unless faulty, goods must be in original packaging and unused to qualify for returns. Faulty goods will be checked for misuse before replacing.